- We think and act with the customer in mind
- We understand individual customer needs and exceed expectations
- We deliver professionally
- We create long-term relationships
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- We acknowledge that people make the difference
- We enable people to perform and grow
- We foster initiative-taking and timely execution
- We assess performance in an honest and fair way
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- We team up to create value
- We work together across the organisation
- We show trust and assume accountability
- We make rules and instructions clear and applicable
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